Return PolicyAt The Shrunks, we take pride in the quality of our products. From design and craftsmanship, to materials and safety requirements, we are committed to providing the very best experience for our customers.
IMPORTANT: Request for refund must be made within 14 days of purchase. Proof of purchase is required. Product must be unopened and in its original packaging. To request a product refund, please fill out our Product Return form here.
Two-year warranty on any defective product purchased through Authorized Shrunks Retailers, online and in-store. Receipt or proof of purchase is required. Must be original owner.
The Shrunks Extended Warranty
If you discover a defect on your Shrunks product after the two-year period, you may replace it with the same product, or equivalent, at 50% off our retail price as shown on our website. This offer is valid FOR AS LONG AS YOU OWN THE PRODUCT. Receipt or proof of purchase is required. Must be original owner.
If you would like to exchange a product, please fill out our Product Exchange form here, and a member of The Shrunks family will contact you shortly.
What The Shrunks Warranty Does Not Cover
The warranty does not cover damages caused by improper care, accidents, normal wear and tear, or the natural breakdown of materials (i.e., zipper wear, Velcro wear, etc.). It also does not cover products that are re-sold, given away, or in any other case where you are not the first and original owner.
Products that are not purchased from an authorized retailer are not covered under our warranty, and may be counterfeit, used, defective or not designed for use in your country. If you choose to purchase from a non-authorized retailer, you purchase at your risk and these products are not valid for warranty or support. We strongly recommend purchasing genuine Shrunks products only through Authorized Shrunks Retailers. A list of our retailers for North America can be found here.
While Amazon is an Authorized Shrunks Retailer, many "Marketplace" sellers are not and have been known to trade in counterfeit and used products. Please confirm that Amazon or another authorized retailer is the seller of record.
Testing and Colors
All Shrunks inflatable beds and bed rails undergo a thorough testing procedure for air leaks prior to leaving the manufacturing facility. We have made every effort to display the colors of our products on our website as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display will be an accurate representation of our products.
Please send all enquiries to firstname.lastname@example.org.